FAQs
Order Processing & Dispatch
How long does it take to process and dispatch an order?
We aim to process and dispatch all orders within 1-2 business days. During peak periods, this may take slightly longer, but we always strive to get your order on its way as quickly as possible.
Do you offer express shipping?
Yes, we offer express shipping at checkout. Delivery times will vary depending on your location and the shipping option selected.
Can I amend or cancel my order after placing it?
We do our best to accommodate changes, but as we process orders quickly, it may not always be possible. Please contact our customer care team immediately if you need to make any changes.
Shipping & Delivery
Where do you ship?
We ship to most countries worldwide. Shipping options and costs will be displayed at checkout based on your destination.
How much is shipping?
Shipping costs are calculated at checkout and depend on your location, order weight, and chosen delivery method.
How long will my delivery take?
Delivery times vary by region:
- UK: 2-4 business days
- Europe: 3-7 business days
- Rest of World: 5-12 business days
Please note these are estimates and not guaranteed.
Returns & Exchanges
What is your returns policy?
You have 30 days from the date of receipt to return any unwanted items for a full refund. Items must be in their original condition, unworn, and with all tags attached.
How do I initiate a return?
Please log into your account or visit the order lookup page on coopermode.com to start your return. Follow the prompts to print your returns label and instructions.
Do you offer free returns?
Free returns are available for UK customers. For international returns, the customer is responsible for return shipping costs unless the item is faulty or incorrect.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support payment via PayPal and select digital wallets.
Is it safe to pay on your website?
Yes, our website uses secure SSL encryption to protect all personal and financial information. We do not store your payment details.
Product Care
How should I care for my items?
Always refer to the care label inside each garment. As a general rule, we recommend washing at 30°C, avoiding bleach, and laying flat to dry. Do not tumble dry unless specified.
Are your products sustainable?
We are committed to improving sustainability across our supply chain. We use eco-friendly materials where possible and are continuously working to reduce our environmental impact.
Account & Website Help
How do I create an account?
Click on ‘Sign In’ at the top of any page and follow the prompts to register with your email address.
I’ve forgotten my password. What should I do?
Click ‘Forgot Password’ on the login page and enter your email. We’ll send you a link to reset your password.
Having trouble with the website?
Ensure your browser is up to date. If issues persist, clear your cache or try a different browser. For further assistance, visit our Help Centre on coopermode.com.
General Inquiries
Can I track my order?
Yes, once your order has been dispatched, you’ll receive a confirmation email with a tracking number and link to monitor your delivery.
What should I do if I receive a faulty or incorrect item?
Please contact us through the contact form on coopermode.com. We’ll arrange a replacement or refund as quickly as possible.
Do you offer gift cards?
Yes, digital gift cards are available to purchase in various denominations on our website. They can be redeemed at checkout.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order unless otherwise stated in the promotion terms.
We’re here to help. For any further questions, please visit coopermode.com/help or reach out through our online contact form.