Delivery Information

We aim to provide a seamless and efficient delivery experience for all our customers. Orders placed on our website are processed promptly, ensuring your items are dispatched as quickly as possible. We work with trusted courier partners to deliver your purchases safely to your doorstep.

Processing Time
All orders are typically processed within 1-2 business days after the order is placed. During peak periods, such as sales or holiday seasons, processing times may be slightly longer. You will receive a confirmation email once your order has been processed and is ready for dispatch.

Shipping Methods
We offer a range of shipping options to suit your needs. Standard delivery is available for domestic and international orders, with estimated delivery times varying based on destination. Express shipping is also available at checkout for those who need their items sooner. Please select your preferred shipping method at the time of purchase.

Delivery Times
Domestic deliveries within the UK usually take 3-5 business days after dispatch. International deliveries may take between 5-14 business days, depending on the destination and customs procedures. Please note that delivery times are estimates and not guaranteed, as they can be affected by factors beyond our control, including weather conditions and customs clearance.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. You can track your order directly through the courier’s website using this information.

Shipping Costs
Shipping fees are calculated at checkout based on your location, the size and weight of your order, and the shipping method selected. Free shipping may be available for orders over a certain value—check the website for current promotions.

International Shipping
We proudly ship to countries around the world. Customers outside the UK may be subject to import duties, taxes, or other fees upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please consult your local customs office for more information.

Address Accuracy
To ensure successful delivery, please make sure to provide a correct and complete delivery address at checkout. We are not responsible for delays or failed deliveries due to incorrect address information.

Lost or Damaged Deliveries
In the rare event that your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will work with the courier to investigate and resolve the issue promptly.

For more information about our delivery policies, please visit our help centre at https://www.coopermode.com.